The Dangers of Outsourcing Reputation Management Services to Third World Jurisdictions
As most companies have shareholders to satisfy and continuously show better profits each quarter, companies are outsourcing work to third world countries. This is great because instead of paying someone in North America or Europe a few hundred dollars to get a job done, they are only spending a few dollars. This in turn is putting the security of their customers at risk. Since the company is sending private information abroad, who knows where your information could end up?
Another disadvantage to outsourcing is you are not guaranteed a certain quality of work. In some cases, if you contact someone from abroad, their comprehension and written skills in English can be sub-standard and can misunderstand you and produce work for you that is not exactly what you want. This can be resolved with the worker but it could take a little longer for the work to be done because of misunderstanding which could cause the lead time of the project to increase.
This brings me to my third point which is the lack of customer focus from the outsourced workers. This can happen because they may be dealing with multiple organizations at once which can lead them to confuse your company’s goals from another. In these situations, outsourced vendors may lack complete focus on your organization’s tasks.